Return Policy
Assiro Moda Return Policy
At Assiro Moda, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below to understand how we handle returns and exchanges.
Contact Us
For any issues or inquiries regarding your order, please contact us via email at support@assiromoda.shop. We are here to assist you and will do our best to resolve your concerns promptly.
Lost Orders
If your order does not arrive within the estimated delivery time, please contact us within 30 days from the expected delivery date. We will work with you to arrange a replacement order.
Returned to Sender
If your order is returned to us by the carrier, you may place a new order within 30 days of the estimated delivery date. We will refund the product price; however, please note that you will be responsible for the new shipping costs.
Wrong Address
Please ensure that your shipping address is correct when placing your order. If an order is undeliverable due to an incorrect or insufficient address provided by you, the customer, you will be responsible for the costs of placing a new order.
Rejected Shipments
If you reject a shipment upon delivery, you will be liable for the costs associated with placing a new order.
Unclaimed Packages
If a package is unclaimed, it will be returned to us. In such cases, you may place a new order and will be responsible for the shipping costs. We will refund the product price for the original order.
Damaged or Poor Quality Products
If you receive a product that is damaged or of poor quality, we apologize for the inconvenience. Please contact us with a detailed description of the issue along with photos of the product. We do not accept returns for damaged or poor-quality products. However, if the claim is validated, we may offer a refund or arrange for a replacement at no additional cost to you.
How to Initiate a Return or Report an Issue
- Contact us at support@assiromoda.shop with your order number and details of the issue.
- For damaged or poor-quality products, include photos and a description of the problem.
- We will respond with instructions on how to proceed, whether it involves a replacement, refund, or further steps.
Additional Terms for EU and EEA Countries
If you are a customer located in the EU or EEA, you have the right to cancel your order within 14 days of receiving your goods, without providing any reason. This applies to non-personalized items such as standard clothing.
- Refund: Upon cancellation, you will receive a full refund, including the original standard shipping costs. You are responsible for the cost of returning the goods to us.
- Return Shipping: The customer is responsible for paying the return shipping costs unless the item is faulty or not as described.
- Condition: Returned clothing must be unworn, unwashed, and in its original condition with all tags attached. If the item shows signs of wear or damage, we reserve the right to refuse the return.
- Exemptions: Custom-made or personalized products are exempt from the 14-day right of withdrawal unless they are faulty or not as described.
Thank you for shopping with Assiro Moda. Your satisfaction is our priority, and we strive to provide you with the best possible service.